Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what happens once you do.
How to Reach the Non Gamstop Casinos Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days, though busier periods can occasionally push this out a little further. Please write to us at [email protected].
If you can, tell us straight away what your message is about — a review you're asking about, a correction, or general feedback. It helps us route your query to the right person and avoids unnecessary back and forth.
What You Can Get in Touch About
- Questions about our reviews — If anything in our coverage of a specific operator, its welcome offer, or its payment options is unclear, ask us directly and we'll clarify.
- Corrections and factual updates — Casino terms change often. Wagering requirements, minimum deposits and bonus expiry dates listed on an offer can be revised by the operator without much notice. If something looks out of date compared with what a casino currently advertises, tell us and we'll check it.
- Feedback on our comparisons — We rank sites such as Betmica, Kikibet, Betninja and others on criteria including bonus terms, payment support and game selection. If you think we've missed a relevant factor, let us know.
- Editorial or partnership enquiries — If you represent a casino operator or a related business and want to discuss working with us, introduce yourself and explain what you're proposing.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards GamCare and other independent support services rather than attempt to advise you ourselves.
What We Can and Can't Help With
We publish independent research and comparisons of casinos not on GamStop for readers based in Great Britain. That means we can help with questions about how we assess an operator, why a particular casino appears where it does, or how bonus terms and payment methods generally work.
What we cannot do is intervene in a dispute between you and a casino, process a withdrawal, or override an operator's own terms and conditions. If you're waiting on a withdrawal or have a complaint about how a casino has handled your account, you'll need to raise it with that casino directly, and — where the operator holds a licence from a recognised authority — with that regulator afterwards. Our guide to trusted non-GamStop casinos explains what licensing and consumer protection typically look like for sites operating outside GAMSTOP and the UK Gambling Commission's remit, and what that means for you as a player.
A Note on Accuracy
Bonus offers, wagering requirements and payment terms shown on our site are checked against operator information at the time of writing, but they can change quickly. If you spot a discrepancy between what we've published and what a casino currently offers, we'd genuinely like to know. Reader corrections help us keep the site accurate and useful for other people doing the same research you are.
What Happens Once You Message Us
Every enquiry is read by a person, not answered by an automated script. Once we've looked into your question — whether that means rechecking a bonus term, reviewing a comparison table, or simply answering directly — you'll get a considered reply, usually within two working days.
Thank you for taking the time to reach out. Whether it's a quick question or a detailed correction, your message helps us keep this site a reliable resource for readers comparing casinos not on GamStop.